We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (3)
4 Stars (0)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
12 Nov 2018 17:20
got this "dyson style" night lamp a few days ago. it looks great, nice color, fancy design. It worths the price. the only thing is it doesn't come with a charger plug cub, just usb, I have to find my old iphone plug... But overall I am much satisfied and happy with that.
9 Nov 2018 10:15
Bought this table lamp for my bedroom, it’s quite interesting to have the magnetic switch. It looks really cool at night although my cat went crazy about those little balls! LoL! Worth the money, quality is pretty good! Loved it ! Thank you for the fast shipping!
3 Nov 2018 20:09
FINALLY!! I got this lamp! I was WOW by this lamp when I first saw it on Kickstarter. Absolutely love this lamp. It is so beautiful in the living room. If you are on the fence about this lamp, I say go for it. You won’t be disappointed
19 Oct 2018 22:25
My son plays piano all the time, during daytime and nighttime. I always try to find a suitable lamp for him. After we use Heng Balance Lamp, white color for a while, we really like it. It is so easy to light up when the two balls meet. The light is mild and bright, the USB cable makes it so convenient to carry and use outdoor. Plus it is not heavy. We highly recommend this lamp.
Leave a Review