Frequently asked questions

 

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

When is the expected delivery and how will I know when package is arriving?
Package delivery time depends on what shipping method you choose. You will receive a separate notifications via email once your product is dispatched and ready to be delivered by our carrier.

  • Standard Shipping will take about 2-3 weeks.
  • Expedited Shipping will take about 5-8 days.

Do your shipping costs include import duties or any other fees?
Our shipping costs cover only the transportation of the product from our warehouse to the recipient and do not cover any import duties, taxes, or additional fees. Duties, taxes and fees follow local regulations and it is the recipient’s responsibility to be aware of the policies in their country. The recipient alone is fully responsible for payment of any fees or duties generated by their purchase. Thank you for your understanding!

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. If you are in Buyer Protection, we will provide refund for you. 

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • You are not satisfied with the item you received. 

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